Terms of Use

1. About AloeLuma

AloeLuma is an AI-powered collaborative ideation platform. It conducts pre-session AI interviews with participants, synthesizes insights, and pre-populates collaborative canvases for teams. AloeLuma is currently in private beta / early access phase.

These Terms of Use ("Terms") govern your use of the AloeLuma platform, website, and related services (collectively, the "Service"). AloeLuma Inc. ("AloeLuma," "we," "us," or "our") operates the Service.

2. Eligibility

You may use the Service only if you:

• Are at least 16 years of age
• Have the legal capacity to enter into binding agreements
• Are not prohibited from using the Service under applicable law
• Agree to these Terms and our Privacy Policy

By using the Service, you represent that you meet all eligibility requirements.

3. Beta / Early Access Terms

AloeLuma is currently in private beta. This means:

• The Service may change: Features, pricing, and availability may change at any time without notice during beta.
• No uptime guarantees: We do not guarantee any specific level of availability during beta.
• Feedback welcome: We may ask for feedback; any feedback you provide may be used to improve the product.
• Beta access may be revoked: We may terminate your beta access at any time for any reason.
• No commercial SLA: Enterprise-grade SLAs and support are not provided during beta.

4. Acceptable Use

You agree to use AloeLuma only for lawful purposes and in ways that don't infringe on others' rights. You must NOT:

• Use the Service for any illegal, harmful, or fraudulent purpose
• Submit false, misleading, or deceptive content during AI interviews or sessions
• Attempt to reverse engineer, hack, or otherwise compromise the Service
• Use automated tools (bots, scrapers, crawlers) to access the Service without permission
• Submit content that is defamatory, harassing, threatening, or discriminatory
• Attempt to impersonate other users or facilitate unauthorized access
• Use the Service to transmit malware, spam, or malicious code
• Violate any applicable laws or regulations in your use of the Service

We reserve the right to suspend or terminate access, and to remove or delete any content that violates these requirements, for any violation of these acceptable use requirements. If we remove you from the Service for a violation, you may not create a new account or otherwise attempt to regain access.

5. Room Codes & Sessions

AloeLuma uses simple room codes to join collaborative sessions without requiring accounts. By participating in a session:

• You understand that your responses may be synthesized by AI and presented (in anonymized form) to the session facilitator
• You are responsible for any content you submit during interviews or sessions
• You must not share your room code with unauthorized parties
• The session facilitator (host) is responsible for managing who has access to a session
• Session content may be retained by AloeLuma per our Privacy Policy

6. Your Content

6.1 Ownership

You retain ownership of the content you submit to AloeLuma — including interview responses, notes, and canvas content ("Your Content").

6.2 License to AloeLuma

By submitting content to AloeLuma, you grant us a limited, non-exclusive, royalty-free license to process, store, and display Your Content as necessary to operate the Service. This license ends when you delete your content or terminate your account (subject to our data retention periods).

6.3 Responsibility

You are solely responsible for Your Content. You represent that you have all necessary rights to submit it and that it does not violate any third-party rights or applicable laws.

6.4 AI-Generated Content

AloeLuma generates AI-synthesized content (insight notes, summaries, themes) based on participant responses. This AI-generated content is provided as a tool to assist your sessions — it may contain errors or omissions and should not be relied upon without human review.

6.5 AI Training & Model Use

We do not use Your Content to train third-party foundation AI models. Content you submit is processed by our AI providers solely to generate the interviews, summaries, and insight notes you requested, not to improve those providers' underlying models. See our Privacy Policy for more on how we use data, or our Security & Governance Overview for a full breakdown of our security practices.

6.6 Agentic AI Actions (AL)

AloeLuma's AI assistant, AL, can take autonomous actions on a board when a facilitator grants it permission to do so — including creating, moving, editing, restyling, and deleting cards. AL acts on the facilitator's instructions and within the board context available to it; it is a tool, not a substitute for facilitator judgment. You are responsible for reviewing any changes AL makes before relying on them, and AloeLuma is not liable for actions AL takes at your direction. Most AL-driven changes can be reversed using the Service's undo feature, but we do not guarantee that every action is recoverable.

7. Intellectual Property

The AloeLuma platform, brand, logo, design, code, and all original content created by us are protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute any part of our Service without permission
• Use our trademarks, logos, or brand elements without written consent
• Create derivative works based on our proprietary technology

The AloeLuma name, logo, and aloe leaf mark are trademarks of AloeLuma.

7.1 Feedback

If you send us feedback, suggestions, or ideas about the Service, you agree that we may use them freely, for any purpose, without any obligation to compensate you or attribute them to you. You assign to us all rights, including any intellectual property rights, in that feedback.

7.2 Usage Data

We may collect technical and usage data about how the Service is used (for example, feature usage patterns and diagnostic information) that is separate from Your Content. This usage data belongs to AloeLuma and may be used to operate, secure, and improve the Service.

8. Privacy

Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your information. By using the Service, you agree to our Privacy Policy, which is incorporated into these Terms.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Guarantees that the Service will be uninterrupted, error-free, or secure
• Accuracy or reliability of AI-generated content or synthesized insights
• Results that may be obtained from use of the Service

AI-generated insights are tools to assist human decision-making — they are not professional advice of any kind. Because AI output is generated probabilistically, similar inputs across different sessions may produce similar or repeated Output; you should not rely on any single Output as the sole source of truth.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALOELUMA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS OR (B) $100 USD, EXCEPT WHERE SUCH LIABILITY ARISES FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

Some jurisdictions do not allow certain liability limitations; in those places, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless AloeLuma and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, or expenses (including reasonable attorney's fees) arising from:

• Your use of the Service or violation of these Terms
• Your Content or any content you submit
• Your violation of any third-party rights
• Your violation of any applicable laws

12. Termination

Either party may terminate these Terms at any time.

• You may stop using the Service or request account/data deletion at any time.
• We may suspend or terminate your access if you violate these Terms, abuse the Service, or for any other reason during beta.

Upon termination, your right to use the Service ends. Provisions of these Terms that by their nature should survive termination will survive (including intellectual property, disclaimers, and limitation of liability).

If you believe your access was suspended or terminated in error, you may appeal by contacting legal@aloeluma.com.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding, individual arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. YOU AND ALOELUMA EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN ANY CLASS ACTION, CLASS-WIDE ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING, WHETHER AS A PLAINTIFF OR CLASS MEMBER.

Any claim arising out of or related to these Terms or the Service must be brought within one (1) year after the claim arose, or it is permanently barred. Some jurisdictions do not allow this kind of limitation period; where that's the case, the shortest period permitted by law applies instead.

14. Copyright Complaints

We respect intellectual property rights and expect users to do the same. If you believe content submitted by a user of the Service infringes your copyright, please send a notice to legal@aloeluma.com identifying the copyrighted work, the allegedly infringing content and its location within the Service, and your contact information. We will review valid notices and take appropriate action, which may include removing the content.

15. Export Controls & Sanctions Compliance

You must comply with all applicable U.S. and international export control and economic sanctions laws in your use of the Service. You represent that you are not located in, or a national or resident of, any country subject to a U.S. government embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties.

16. Regional Terms

16.1 European Users (EEA, UK, Switzerland)

If you are a consumer habitually resident in the European Economic Area, United Kingdom, or Switzerland, nothing in these Terms limits any mandatory consumer protections you're entitled to under the law of your country of residence, and you may bring any dispute arising from these Terms or the Service in the courts of that country. If you enter into a paid subscription in the future, you will have the right to withdraw from that subscription within 14 days of purchase by notifying us at legal@aloeluma.com, subject to the terms of that offering. For questions about our handling of personal data or compliance inquiries, contact legal@aloeluma.com.

16.2 Australian Users

If you access the Service from Australia, you must not upload, submit, or attempt to generate content that is illegal, that advocates or incites terrorism or violence, or that promotes serious criminal activity. We may remove such content and suspend or terminate accounts responsible for it. You can report a concern about content on the Service, or about how we've handled a report, by emailing legal@aloeluma.com. You may also contact the Australian eSafety Commissioner at esafety.gov.au.

17. Changes to These Terms

We may modify these Terms from time to time. We will provide notice of material changes by:

• Updating the "Last updated" date at the top of this page
• Sending an email notification to waitlist members for significant changes

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

18. Miscellaneous

• Entire agreement: These Terms and our Privacy Policy constitute the entire agreement between you and AloeLuma regarding the Service.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• No waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights under these Terms. We may assign our rights with reasonable notice to you.